WestNIC - Current Network and Server Status

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Emergency phones:

1-646-290-7844 (US)
1-416-619-4883 (CA)
+44 (0) 20 7993 2453 (UK)
+49 (0) 89 4581 5981 (DE)
+41 (44) 586 35 75 (CH)

Network Monitoring

NETWORKS: UP
SERVERS: UP

Scheduled Server Maintenance

10:19 05/23/2013

DC12 server went down for reboot. ETA: 10 minutes.

10:27 05/16/2013

Websites on TIGER server have been restored at 5:15 AM EST. If you receive specific error, please submit support ticket with all details (error output, screenshot etc). Thank you!

22:51 05/15/2013

Restore on TIGER server will be completed shortly. Most websites (70%) have been restored. If you cannot access website, you probably cached wrong IP or site had SSL. Please submit support ticket if you had SSL. Thank you for your patience and cooperation.

18:50 05/15/2013

Main SSL has been restored on TIGER server. Data restore (websites) has been initiated (will be restored in alphabetical order). There is no ETA.

16:55 05/15/2013

Old hard drives with backups has been attached to TIGER server. Weekly backups (generated on May 11-12) have been verified. They will be restored after cPanel setup. Restore process could be very slow even with 15K drives. Thank you for your patience.

15:25 05/15/2013

E1 server went down for reboot (kernel update). ETA: 15 minutes.

15:21 05/15/2013

OS reload has been completed on TIGER server. cPanel has been installed as well. cPanel setup should be completed within next 2 hours. Thank you for your patience.

14:22 05/15/2013

We've replaced broken RAID controller and two failed hard drives on TIGER server. OS reload has been started. We'll check local backups on local disk (which looks OK after FSCK) as soon as we complete server setup (~2-4 hours). If backups exist, we will restore them (May 11). If don't, we will use monthly backups from offsite backup server (April 15th).

13:12 05/15/2013

RAID issue on TIGER server is currently being investigated. FSCK has been completed with "clean" status, but RAID controller fails right after reboot.

11:55 05/15/2013

FSCK is in progress on TIGER server. It should be completed in less than 2 hours. Thank you for your patience.

11:46 05/15/2013

Raid controller reports bad block on two (out of 3) drives. We're still looking into this. There is no ETA.

11:25 05/15/2013

Reboot on TIGER server has failed. We're currently checking hardware. ETA: 1 hour.

11:15 05/15/2013

TIGER server went down for reboot. ETA: 15 minutes.

Emergency contacts

New York Time: 18 June 2013 6:30 PM (central office)
24/7 tel: 1-646-290-7844, support desk

Munich Time: 19 June 2013 0:30 AM
24/7 tel: 49 (0) 89 4581 5981, support desk

London Time: 18 June 2013 11:30 PM
24/7 tel: +44 (0)20 7993 2453, support desk